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2.1. Site is fully owned and operated by Alpha Games N.V. and its registered address is E-Commerce Park Vredenberg z/n Curacao with the registration number of the Chamber of Commerce 149502. A curaçao gaming company registered with the reference number of the license of Antillephone N.V. 8048/JAZ2019-020. The site and its resources work is fully licensed and complies with legal norms of the country. Address your questions [email protected]
3.1. Company Alpha Games N.V. has right to edit, modify, update any rules in legal, commercial and other reasons, as well as those related to the improvement of service to users, without prior warning players. All of the new rules and the time of their entry into force are published on the institution website. Notice of any changes carried out by placing the updated rules on the site. Player agrees to become familiar with the current rules. Note that the player should be checked regularly update the rules.
3.2. If you do not agree with the amendments, then you can stop using the resources of the site and close your existing account gambling . Resource use the site after the changes is considered as acceptance of all the rules , including all the changes identified in the information , regardless of whether you have been notified of all updates .
4.1. Under no circumstances will not allow users to register, who have not reached the age of majority. Access to gambling is allowed only from 18 years. under the law of the jurisdiction. The use of resources by all users under 18 years old, is considered a violation of the rules. The Company reserves the right to request copies of the documents to make sure the players of age. Administration places reserves the right to suspend the operation of a gaming account and refuse to use services if not provided the documents and did not verify the age.
4.2. In some States, gambling activities may be illegal. You accept the fact that the site administration will not be able to provide guarantee or legal advice regarding the legality of the use of the site resources. Users can use the services offered by the website, in its sole discretion, taking risks in decision making that use of the services in your jurisdiction may be illegal.
4.3. The administration of the institution does not provide those services that may be contrary to the laws of the applicable jurisdiction. You confirm that you agree to the use of services that comply with applicable law. The company is not responsible for unauthorized and illegal use of the services of the site.
4.4 . The management can not create an account or add to it to users who reside on the territory of Italy, France, Spain , USA, Turkey , Ukraine , United Kingdom, Aruba, Bonaire, Curaçao, Netherlands, Saba, Statia, St. Maarten, Italy . List of jurisdiction may change without notice . His consent you agree that you will not open a gambling account or use it if you are in one of these jurisdictions .
4.5. Users are responsible for all duties and taxes that apply in respect of all winnings that were produced as a result of using all resources on the site. If the gain is subject to taxation in connection with the work of local legislation, then the player is responsible for reporting on winnings or losses to the appropriate authorities.
5.1. To open a gambling account must contain your mail address (telephone number) and send the password that will be used to access the resource. In addition, the site must specify the telephone number, name and date of birth.
5.2. Your name is in the process of registration should correspond to the real, as the company has the right to request documentary evidence to establish identity. If the user refuses to provide the document, then the administration has the right to suspend the operation of a casino account until the required documents are not provided.
5.3. After registering on the website, the user confirms the provision of accurate and reliable personal information and if it changes, make appropriate edits to your profile. Failure to comply with this paragraph may result in failure to meet applications, limitations and freezing gambling accounts.
5.4. If you have any questions during registration, then you can email online chat or e-mail: [email protected]
5.5. You can register only one account on the website for one computer, IP address, phone number. Other accounts opened by the same user will be considered “Duplicate account”. They can be closed at any time gaming account will be frozen because of the rough violation of the rules of the institution.
6.1 . Using all the resources on the site , players confirm such terms and conditions :
6.1.1. The age of the user at the time of registration in the site must be 18 years of age according to the laws of the jurisdiction of your state.
6.1.2. The user is the sole owner of funds in the gambling account. All personal information that has been left in the application form shall be identical to the name on a current account or credit card and other accounts that will be used to make deposits or withdraw winnings.
6.1.3. The user is fully aware of the possible risk of losing money made on the account during the use of gambling resources. All users agree that games are at their own risk and of their choice. Users have no right to claim to the administration in connection with the losses, the losses or damages.
6.1.4 . Members shall take all general rules for using the resources of the site and conducting games online. Players are responsible for ensuring the correct choice of bets and games. Users undertake not to commit illegal acts that may harm the reputation of the site .
6.2. Taking compliance with the rules, the company has the right to periodically conduct audits that will be required when working with third parties to confirm contact information and the identity of the player.
6.3. At the time of the audit the gambling account will be frozen and the possibility of withdrawal is limited.
6.4. If the personal information is inaccurate or incomplete, then the player automatically concedes the gambling conditions and administration institution has the right to deny use of the website and other actions at its discretion.
7.1. After opening the gaming account, users shall not disclose their username and password. If you have forgotten your login to the gambling account, then you will be able to restore them by clicking on the button “Remind password”.
7.2. Users are responsible for all activities that are conducted on a gambling account and password security, for all damages that may be incurred through the fault of third parties.
7.3 . Players agree to the rules , they are obliged to inform the administration of any unauthorized access to your personal account and a breach of security. The Company is not responsible for unlawful damage was inflicted by other persons who have access to your account.
8.1. If You want to start playing on the site, Your account must is a certain amount of money.
8.2. You agree to comply with and confirm the following items:
8.2.1. All funds transferred to Your gambling account must not have any illegal origin;
8.2.2. The user undertakes not to refuse a pre-transaction and not to cancel payments.
8.3. The company does not accept any funds from third parties, a list which includes relatives, friends, spouses or partners of users. Replenishment of gambling accounts is allowed only using those payment cards or accounts system, which is registered in the name of the user. If during the security checks and the violations of such conditions, then the company has the right to return all winnings obtained through these means.
8.4. If you come to the application of the Bank transfer to refund to a registered user, then all Bank commissions or costs are covered by the recipient.
8.5 . only one selected phone number can be used to recharge gaming accounts via SMS. This number is required in the profile data . Keep in mind that gambling goes through half the added amount. The company does not allow users to borrow from selected mobile operators . SMS- deposits can not be made at a negative balance on the account . If a user violates these rules , the company reserves the right to add a player to the blacklist and freeze the gaming account.
8.6. The company does not accept cash funds sent. For carrying out the processing of electronic payments (and payments) the company engages third-party organizations and financial institutions. You agree to work with them if the terms and conditions of such third party institutions do not contradict these terms and Conditions of the company.
8.7. The user undertakes not to abandon the transaction, no to cancel the operation associated with payments and in any of such cases shall be liable to compensate the companys undistributed cash, as well as any costs associated with the process of collecting Your Deposit.
8.8. If the site was registered fraudulent or suspicious cash investments, and the use of stolen credit cards (including the cancellation and any refund of payments) the company reserves the right to block gambling account and return all winnings, obtained by dishonest means. The company is obligated to report illegal activities to the relevant organizations or bodies, reserves the right to work with collection agencies to recover back payments. The company shall not be liable for fraudulent use of credit cards, regardless of whether the alleged theft.
8.9. Users agree that gambling account is not a Bank and therefore his respect is not any tools banking insurance or Deposit insurance and of any other insurance. The funds that are gambling on your account do not accrue interest.
8.10. Working with 1-Click. The user automatically agrees to pay for any goods or services that have been ordered on the website of the institution, as well as additional costs: fees, taxes, etc. responsible for the payment of such payments lies with the user. A payment service provider can only provide the payment and is not liable for payment of any additional services. After pressing the button “Payment”, the user accepts the fact that the payment cannot be recalled. By placing an order on the website of the casino you confirm the legality of their actions and undertake not to violate the laws of any state. As a cardholder, by accepting all these terms and conditions, You agree to be legally entitled to use any services or products on this resource. As well as their agreement the user confirms the attainment of his majority and the legitimacy of the law of the state in relation to gambling services on the territory of the country inhabited by the player. Responsible for compliance with local laws rests with the player, the payment service provider is not responsible for illegal violations of such conditions. If the user wants to refuse service in the next purchase of goods or services, then to undo, you must use the personal Cabinet on the website. The company shall not be liable for failure or refusal to data processing by payment card or the refusal of the issuing Bank to permit the payment using the selected payment card. The company is not responsible for volume, quality or price of any service or goods that were purchased with your credit card. When you pay for the goods or services of the website, you must comply with the rules of the institution. Only the user, as a cardholder, are responsible for the timeliness of all payments and additional fees or expenses. If situations arise that are associated with Your disagreement with any of the above points then timely stop payment and if necessary contact the support site or administrator.
8.11. Confirming your consent to recurring payments, the user of the institution allows the site administration to conduct a transaction with the selected card of the player at certain times in specified amount under the existing options. He also agrees that the payment card will be linked to the account of the user in the case where it is used for recurring payments. The user is obliged to monitor cash balance and to provide the necessary balance for making payments. At any moment it is possible to order the cancellation of this option.For this you need to contact support [email protected] 5 working days before the next recurring payment. In case these conditions are met, the cancellation of this service will be applicable only to the following payments and not to the nearest.
9.1. By registering a casino account, the player agrees to the rules of the institution that relate to the form of payment.
9.2. The user may at any time submit a request for withdrawal of funds from a gambling account under the following conditions:
9.3.1. all payments that have been transferred to the gaming account have been checked and none of them was cancelled or revoked;
9.3.2. were carried out all verification activities that confirm the legitimacy and honesty of this transaction.
9.4. When creating applications for cash-out cash, you should pay attention to the following points:
9.4.1. in your profile must be indicated detailed information;
9.4.2. funds must be withdrawn using the same method that was used to Deposit;
9.4.3. Only funds that have been made using a MasterCard card will be returned to alternative payment methods in accordance with the rules of MasterCard.
9.4.4. If the transfer amount exceeds 1000 USD or more, then the procedure of identification. To do this the user needs to send a copy or digital photo of Your document that certifies the identity (ID card, passport invoice for payment of utility services to confirm the address). If the user was added to the gambling account by using the card, you must also send copies of the front and back of the card. They should be clearly visible the first six and last four digits of the card number, CVV2 may be shaded.
9.4.5. If the sum of the rates three times less than the sum of all deposits to the user, then the company may withhold 10% (not less than 0.5 USD) from the amount withdrawn. If the Deposit was made by credit card, then subtracted 20% of the amount withdrawn.
9.4.6. Users cannot withdraw the amount more than 5000 USD per day, more than 10 000 USD per week and more than 20 000 USD for the current month.
9.4.7. If the player received the winnings in the amount of 20 000 USD, then the company has the right to divide the payout on monthly payments. The company does not pay the interest on the debt. The winnings that have been associated with progressive jackpots, do not fall under these rules.
9.4.8. Users agree with the existing schedule of the withdrawal of gaming funds. Applications for withdrawal of funds are considered within one day from 10.00 to 19.00 Thai time (GMT + 7) Saturday and Sunday are holidays. The company is not responsible for the events of delay that occur after the processing of the application by the managers of the institution.
9.4.9. If gambling account I Deposit using the services of the mobile operator, then payment shall be made no earlier than 2 weeks after receipt of the last Deposit. This delay is due to checks on possible illegal actions.
9.5. The company reserves the right to charge the user fee in the amount of those costs to withdraw funds that were not involved in gambling.
9.6 . The player acknowledges that he is familiar with the terms and conditions of service " Yandex " ( a reference to the service conditions " Quick delivery ": https://money.yandex.ru/pay/doc.xml?offerid=default) and agrees that the contractor monetary obligation before the player is executed by crediting the appropriate amount to the customer an electronic means of payment in the payment service " Yandex ".
9.7. User pays for the recharging service of gaming account while making payment on the website.
9.8. If a service (recharge) for making a payment is not provided to the user, the institution shall perform the refund to the payer. To do this, the user have to contact support and make a request for a refund. In the request specify the reason, amount and method of recharge. Your request will be processed within 72 hours. In the case of confirmation of the information, you will be agreed refund the payment method that you used to top-up (except for the replenishment through the terminal network, in this case, the choice of a payment method will be offered for return). After the completion of approval procedures funds will go to your account to enter your billing method during 14 working days.
10.1. The following activities are unacceptable and constitute a violation of the rules:
10.1.1. transfer of personal information to third parties;
10.1.2.the use of fraud, a list which includes a software bug, malicious program, automated players (bots);
10.1.3. the Commission of illegal acts in their personal interests, including the use of cloned, stolen or illegally obtained data, credit or debit cards when funding a gambling account;
10.1.4. taking part in criminal activities which include money laundering and any activity that shall entail penal consequences;
10.1.5. attempt to collude or intent regarding indirect and direct involvement in the schemes of a conspiracy with other players while playing on the website.
10.2. The administration reserves the right to cancel, withdraw or suspend any winnings bonuses that were received on the website if you suspect that you are trying to abuse.
10.3. The administration institution may take steps to detect and prevent collusion of the participants and discovered individuals against legal action. The administration institution shall not be liable for damages and losses incurred by players as a result of fraud and deception.
10.4. If you suspect a player that he is colluding, cheating or undertaking a fraudulent activity, then you must in the shortest possible time to inform the administration about it.
10.5. The administration reserves the right at any time without prior notice to freeze the gaming account in the event that if a player is suspected of fraudulent activity. In this case, the company shall not be liable for refund or compensation funds that were gambling account. Also the staff of the institution have the right to inform any relevant authorities are required to cooperate with them in investigating the situation.
10.6 . Players may not use the software for fraudulent or illegal acts or any prohibited transaction in accordance with the laws of your state . Administration of this site may at any time block or suspend your account or any other system or keep the money . In any case, users waive any claims in the site address .
11.1. It is forbidden to use aggressive and insulting way of communicating or photos to use threats, profanity, violent acts against the players or the staff website.
11.2. Users can download the information in this volume that may cause undesired operation, as well as all other actions that may affect the operation of the website. Prohibits the use of malware and viruses. Messages “spam” or mass mailing is strictly prohibited. Forbidden distortion, the removal of any information that is on the website.
11.3. Users undertake to use the resources of the site only for the purpose of entertainment, players are not allowed to copy this site or any portion of it without prior written consent.
11.4 . Players must not attempt to gain access to the security system, or try to circumvent its rules . If administration institutions will be suspicions that the players are trying to crack the operation of the software or security system , then access to services will be denied , and the gambling account will be temporarily blocked . places Management reserves the right to inform the relevant bodies of fraudulent activities .
11.5. The administration institution shall not be liable for all losses associated with third parties or in connection with malfunctions of information technology that have occurred in connection with the attack of viruses, malware.
11.6. Prohibited from transferring gambling accounts, sell them, or deliberately lose chips to transfer it to another player. This loss of chips can occur, especially when the user loses the game, that money went to someone else.
12.1. The site administration has the right to withdraw a Commission or amount before the closure of the gambling account. If the gambling account has already been blocked or deleted, then a refund or additional funds in the form of bonuses will not be cashed.
12.2. In case of deletion (freeze) gambling account, none of the parties according to the contract has no obligations to each other.
12.3. The company reserves the right to cancel a gambling account without prior notice to the player in the following cases:
12.4.1. if for any reason work is stopped is specific to your account;
12.4.2. if you find your connection with the gaming account that was previously deleted;
12.4.3. if a gaming account is associated with the already frozen accounts, then the administration reserves the right to block gambling account.
12.4.4. if locked out of the system or the player has been convicted of fraudulent activity;
12.4.5. if the player uses different systems to manipulate software;
12.4.6. if the player uses gambling resources for illegal purposes, for example, access to gambling within the States where they are banned;
12.4.7. if a player leaves the offensive or degrading information on the website of the institution.
12.5. If an online gambling account was not active for 6 months, then a gambling account may be temporarily frozen or closed without prior notice.
12.6. The company reserves the right to terminate the gaming account and send a notice to the specified address (phone number). If the closing does not occur due to the fraudulent violations or for violation of rules, then the administration unfreezes the balance of the gambling account. In other cases, if the player does not communicate, the gambling funds will be transferred to the Supervisory authority or resource.
13.1. For the purpose of establishing proper operation of the site and updating services, the administration may at any time to make any changes or additions at its own discretion without prior notice to players.
14.1. In case of any error in or failure in the system operation of the site, the administration will try to fix the situation soon. The company is not responsible for malfunction of information technology equipment used by players to gain access to the resource, and for any and all failures in the Internet service provider player.
15.1. In the process of use of the site resources may have problems with payments or bets with errors from the site. Such defects include the following examples: incorrect calculation of the players winnings, an incorrect calculation of refunds, wrong setting gambling bets as a result of the erroneous input information.
15.2. The company has the right to cancel or limit any bet.
15.3. If the player has already used the funds that were deposited in error, then the company reserves the right to cancel any winnings and bets that the player has received or could receive such funds. If the funds on such bets or games has already been disbursed, then this amount will have the status “Transferred” and therefore, the player is obliged to return them on demand to the administration of the institution.
15.4. Neither the company, nor its employees or partners nor the suppliers shall be liable for damages (including lost winnings), which occurred as a result of error on the part of the institution or by a player.
15.5. The company and its licensees, subsidiaries, distributors, affiliates, their Directors and employees are not liable for losses, which may be obtained as a result of incorrect use of the information that is transmitted over the Internet.
16.1 . The player agrees that the choice to use the resources on the site or not lies entirely on it and he alone disposes of funds at its discretion and at your own risk .
16.2. The work of the gambling website in accordance with the rules described on the resource. The company does not provide additional guarantees in respect of the services of the institution and excludes its liability (under the law) on the part of all other warranties.
16.3. The company is not responsible for violations, broken contracts, damages and losses, including loss of prestige, income, data, and other types of losses that cannot be foreseen. The company is not responsible for the content of resources that can be accessed via the website of the institution.
16.4 A statement of the Cardholder's responsibility to know the laws concerning online gambling in the Cardholder's country; A statement prohibiting the participation of individuals under a lawful age; A complete description of the rules of play, cancellation policies, and pay-out policies; A statement recommending that the Cardholder retain a copy of Transaction records and Merchant policies and rules.
17.1. The player is obliged to compensate all costs , claims , costs , attorneys' fees and all similar waste, which may arise as a result of violations of the rules of the player .
17.2 . You agree to indemnify defend the interests of the company to indemnify and defend the interests of their respective officers, directors and employees from any claims , claims , damages, costs , expenses , losses , which have arisen for the following reasons :
17.2.1. violations of the rules of resource use;
17.2.2. violations of the player rights of third parties or of the law;
17.2.3. transfer of personal access to site resources to others with your or without your permission;
17.2.4. receipt of winnings from foreign gambling accounts.
17.3. When a player violates these rules, the company reserves the right(but not bound) to:
17.3.1. to inform the player about existing violations and to demand their termination;
17.3.2. to temporarily freeze the gaming account to restrict access to the games on the site;
17.3.3. without prior notice to block gambling account;
17.3.4. to withdraw from gambling account the amount of winnings, bonuses or payout, that player will receive as a result of fraud or serious violations.
17.4. The administration has the right to remove a gambling account in that case, if the player does not respect the rules.
18.1. All the resources of the website are subject to the rights of ownership and copyright that belongs to a gambling website license or third party right owners. All printed or downloadable content can only be downloaded on one device and can be printed for noncommercial, personal use.
18.2. The administration of the site does not grant any rights to use company intellectual property or third parties.
18.3. It is prohibited to reproduce or use the trademarks, trade names, creative materials and other logos that are available on the resource.
18.4 . Players are responsible for any costs , expenses or damages , which arose in connection with the commission of prohibited acts . Players are obliged to notify the administration places on prohibited actions of other players , and to assist in investigating the matter .
19.2. By providing personal information to the site, You automatically agree to the processing for purposes that described the administration of the institution to comply with regulatory and legal obligations under the Treaty.
19.3. The main goal is the preservation of personal data and the disclosure of it only to those employees who need data to provide a complete package of services.
19.4. Payment information, including name, address, details of the settlement account is required for the provision of certain services of the Service. This information is used solely for billing, receipt and verification of payment. We do not store information of your credit card.
19.5. On the website retains all copies received from users of emails (including emails) in order to exactly preserve all the information collected from You.
20.1 . To ensure high functionality of the site , the company uses a «cookie» -files . This is a small text file that is automatically stored on your device when you visit a site and allows institutions to process more data for your input when you visit . These files are to be removed , but it should be noted that the removal of a ban save files «cookie» may limit access to certain functions and sections on establishments site .
21.1. If you have claim to the work site in the shortest possible time, You should contact the site administration or support.
21.2. In case of dispute, the records on the server and all correspondence will be submitted as the final authority in resolving the issue.
21.3 . Players agree that the outcome of each game is determined by a random number generator . If there is a discrepancy with the results of the game on the gaming server and your computer , then the server data will be the key and final. If a discrepancy is detected information about the balance on the server and on your screen , while the right balance is considered an indicator of gambling accounts on a server places . The amount of a gambling account may be lost as a result of a technical failure or human error.
22.1. The company reserves the right to sub-license, assign, transfer or pledge rules, fully or partially without the consent of the players if such a change will not affect the terms of the game users.
23.1. The administration is not responsible for any failure or delay of the services if they were caused by the influence of force majeure, including war, natural disasters, cyber-attacks, industrial disputes, interruptions in communications networks, acts of civil unrest, which can have adverse effects.
23.2. During the period of validity of such circumstances access to the website may be limited and a delay in the performance of obligations. We hope that the administration will try to use all the resources to address its challenges in spite of the circumstances.
24.1. If the administration is not able to enforce you have any of the obligations , then the institution will not be able to use any of the remedies to which they are entitled. This fact does not absolve the player from the rights or liabilities .
24.2. No waiver of a resource of any of the rules shall not be void if not filed and submitted in writing in accordance with the described rules.
25.1. All site rules comply with the laws of the Netherlands Antilles and all players that use the resources of the website are subject to the rights jurisdiction of the Netherlands Antilles in the settlement of all disputes that arise in connection with the action, the legality or legal relations which arise out of the established rules.
26.1. The resource may contain links to third-party sites that are not under the control of the institution and not mentioned in the rules. The company is not responsible for the content of such sites, or for sponsorship or advertising content of a third party. All hyperlinks to external resources provided for informational or informational purposes. The transition to and use of such resources lies with the player, at his own risk.
27.1. A player may receive bonus money at the time of registration or staying in the Player status of our institution. At any time, you can request a waiver of obtaining a particular bonus or all together, contact support at places [email protected] Pay attention to the conditions for each bonus in which you participate. This section describes the basic rules for working with bonuses on this resource. Some bonuses may be additional terms and conditions are presented in the corresponding description of the selected bonus.
28.1. No Deposit bonus, which the player can use to play for real money, is not subject to wagering.
28.2. If a player breaks the rules of the institution and attempt to carry out suspicious cash transactions, then the administration of the gambling institution has the right to cancel a bonus. This rule applies to ensure fair play for all players and protect the safety of work on the website.
28.3. Once a month, at the designated site on the day that is selected by the administration, will be conducted verification of accrual of real money won by a player and gambling on the remaining balance. Bonus account main balance depends on the player. If at the time of inspection charges, the client is in the advantage before company, then transfer the bonus balance will be moved to the following date of enrollment. Such accruals are carried out individually for each user, which has the bonus balance until such time as the bonus amount will not be fully paid to the player.
28.4. Depending on the chosen payment system, the minimum Deposit can vary from 50 rubles to 100 rubles. To withdraw funds, which were obtained using the registration bonus, you must make a Deposit. If a player attempts to withdraw the bonus funds without making even minimum Deposit - the bonus will be deleted by the administration of the institution.
29.1. Lottery winnings that are available on the resource have a specific system of accrual, use, and wagering requirements for each lottery separately. Note: the rules for each sweepstakes or promotions described on the website.
29.2. Before you take part in the active drawing, or the promotion, the player agrees to learn the rules. If he becomes a participant in a sweepstakes or promotions, except it reaffirms the commitment to implement the rules.
29.3. Regular players get a bonus from the administration that has a personal wager wagering requirements. The default value of a wager equal to X40, but its size may depend on the players status. To clarify the size of a personal wager, you should contact support after charging such bonus.
The company has the right to view the history logs and transactions at any time without explanation. If during this inspection revealed a violation of the use of bonuses, then the administration has the right to cancel the selected power-UPS.
If the player uses the system to receive winnings using the bonus, then the company may apply all these steps, and also exclude players from this and all future promotions.
Here are some examples that are invalid towards clearing bonuses:
The player who makes several minimum rates in order to obtain a prize with minimal loss of balance , may be suspected of fraud and barred from access to the bonus . One example could be a bet on all even or all odd numbers on the roulette wheel.
The player who makes big bets in the amount of more than five dollars, and then reduce the size of the bet in half, then he may be suspected of using the advantages of the system . Such a strategy could lead to the fact that the player will be excluded from the current and future bonuses.
Please note that specified in the application telephone number may be used to confirm the identity of the player. If the administration will not be able to contact the player, then it may be restricted from using bonuses, as well as lead to blocking gambling account.
The company may at any time edit, modify and Supplement the terms when you use bonus. The responsibilities of players include examination and verification of the online environment.